Privacy Policy

 

Statement & Security  

This is the Privacy Policy of Wayfairer Travel Ltd. of Temple 1852, Temple Campus, Lower Approach Road, Bristol BS1 6QA, registered in England under company number 08184828, referred to as Wayfairer Travel.

Wayfairer Travel respects your privacy and is committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by Wayfairer Travel (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Wayfairer Travel. By using this Site or communicating via telephone or otherwise with Wayfairer Travel, you are accepting the practices described in this Privacy Policy.  

If you do not agree with the Wayfairer Travel Privacy Policy, do not use this website. When using this website, you will be doing so entirely at your own risks and Wayfairer Travel will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this website or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.  

Information Collection  

When you browse the Site and have not registered for any online service from Wayfairer Travel, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, email address, a home, postal or other physical address, or other contact information) is not collected as you browse. Wayfairer Travel do, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as an Wayfairer Travel online service user when you re-enter our Site. Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or email hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and email hyperlinks as well as overall Site activity and performance.  

When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Wayfairer Travel, or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.  

Tracking service

We use Leadoo’s tracking service to follow what users are doing on the site and combine this behavioral data with other data we can gather from e.g. chat interactions. Leadoo uses etag tracking in order to hook together the same users behavior over several sessions – in practice this works similarly to cookie based tracking. Please check out Leadoo Marketing Technologies Ltd’s Privacy Policy for more information on what is tracked and what your rights are. Leadoo works as the Processor and we work as the Controller for the data in terms of GDPR. You can stop the tracking by emptying your browser’s cache after the visit. For more on how Leadoo works as a GDPR compliant processor, see details. 

Personal Information Taken When Booking With Us  

Some of the information Wayfairer Travel collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. Wayfairer Travel will seek this consent when necessary.  

The Personal Information Wayfairer Travel collects about you through these various sources may include:  

• Name, addresses and telephone numbers
• Email addresses, fax numbers and pager numbers
• Online forms of payment like credit/debit card number(s), including associated billing address(es) and expiration date(s)
• Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
• Use of products and services such as self-service devices, flight status notification and web check-in
• Information provided via survey, focus group or other marketing research efforts
• Information provided to customer-service representatives to research and resolve issues or questions  

IP Addresses  

Wayfairer Travel collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information. We use Hubspot and Google Analytics to do this. 

Registration For Online Products & Services  

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Wayfairer Travel Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as a Wayfairer Travel customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.  

Information Use  

We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your email address to us, we may send you email. These emails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These emails come directly from Wayfairer Travel. You can opt-out from receiving email from Wayfairer Travel as described below in the section, "Declining email." When we send you email, we may use your email address to identify information about your receipt of the email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to email communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

The contents of our emails, including attachments, are confidential and may be privileged. Any unauthorised use of the contents is expressly prohibited. If you are not the addressee, please notify us and delete the email.

Forward/Email This Page  

Site users can choose to request that a Website page be sent electronically to another person. When you elect to do this, you will be required to enter your email address and name, the receiver's email address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted email message that will go from you to the receiver's mailbox with your message embedded in the text of the email. Forward/Email This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.  

Online Surveys  

We value opinions and comments from customers of Wayfairer Travel, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Wayfairer Travel products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.  

Declining email  

Wayfairer Travel provides our clients with a means to decline receiving marketing information by email. At any time, you may request to discontinue receiving marketing email from Wayfairer Travel by following the opt-out instructions included within any Wayfairer Travel marketing email, or informing us in writing of your preference.  

Customer Information  

If you would like information about your account, you believe that Wayfairer Travel has not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:  

Wayfairer Travel Ltd., Temple 1852, Temple Campus, Lower Approach Road, Bristol BS1 6QA.

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Wayfairer Travel's Privacy Policy has not been complied with. Wayfairer Travel will investigate your enquiry or concern promptly.  

Handling Of Advance Passenger Information (API)  

More and more countries require airline companies that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers' identity and travel documents (passport, visa).  

As a general rule, Wayfairer Travel does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called 'machine-readable zone' in the new travel documents.  

Collection of the data is done solely for immediate transmission to the authorities of the destination country.  

Protecting Your Information  

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.  

Privacy Policy Updates  

Wayfairer Travel reserves the right to amend this Privacy Policy where necessary due to developments in the law. We encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.  Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our website will be dated so that you are aware of when the Privacy Policy was last updated.

Privacy Policy last updated 19 March 2024